Last Updated: 5 October 2026
MobileBatteryService.lk respects your privacy. This Privacy Policy explains how information may be collected, used, and handled when you visit our website, contact us, or request mobile battery or jump start services.
1. Who We Are
MobileBatteryService.lk provides mobile automotive battery and roadside battery assistance, including car battery replacement, battery delivery, battery testing, and jump start services.
Business: Colombo Jump Start & Battery Service
Address: 125 E W Perera Mawatha, Colombo 01000, Sri Lanka
Phone: 072 649 0111
Website: MobileBatteryService.lk
2. Information We May Collect
When you contact us or request a service, we may collect information that you voluntarily provide, including:
- Your name
- Telephone number
- Email address, if provided
- Vehicle make, model, year, and battery information
- Vehicle registration number, if required for the service
- Your service location or location information you send to us
- Details about your vehicle problem
- Messages, photographs, or other information you send through WhatsApp, forms, or other communication methods
- Information required to prepare a quotation, provide a service, issue a warranty, or process a payment
You are not required to provide information that is unnecessary for your service request.
3. Information Collected Through the Website
When you visit MobileBatteryService.lk, certain technical information may be collected automatically by our website, hosting provider, security services, analytics tools, or other website technologies.
This may include your IP address, browser type, device type, pages visited, approximate location derived from technical information, referring website, and date and time of your visit.
We may use this information to operate the website, understand website performance, improve our services, prevent abuse, and maintain website security.
4. How We Use Your Information
Information provided to us may be used to:
- Respond to your enquiry
- Confirm your vehicle and battery requirements
- Provide jump start or mobile battery services
- Confirm whether we cover your location
- Prepare quotations
- Arrange technician dispatch
- Contact you regarding your service
- Process payments
- Maintain service and warranty records
- Respond to complaints or follow-up enquiries
- Improve our website and services
- Detect or prevent fraud, misuse, or security problems
- Meet applicable legal, accounting, or regulatory requirements
We do not sell your personal information.
5. Location Information
Mobile roadside services require us to know where the vehicle is located.
If you voluntarily send your location, address, map pin, or live location to us, we use that information primarily to identify the service location, determine coverage, provide directions to the technician, and complete the requested service.
Please only share the location information necessary for us to provide the service.
6. WhatsApp and Telephone Communications
If you contact us through WhatsApp or telephone, information you provide through those services may also be processed according to the privacy practices and terms of the relevant telecommunications or messaging provider.
We may retain relevant service conversations where reasonably necessary for customer support, quotations, service records, warranty matters, dispute resolution, or legitimate business administration.
7. Contact Forms
Information submitted through forms on MobileBatteryService.lk is used to respond to your enquiry and provide the requested service.
Please do not submit passwords, banking passwords, PIN numbers, card security codes, or other unnecessary sensitive information through our website forms.
8. Payments
We may accept bank transfer and card payments.
Payment information may be processed by banks, payment processors, card networks, or other payment service providers involved in completing the transaction.
We do not require customers to provide online banking passwords, PINs, or similar banking credentials to us.
Where a third-party payment provider processes a transaction, its own privacy policy and terms may also apply.
9. Cookies and Analytics
MobileBatteryService.lk may use cookies or similar technologies required for website functionality, security, analytics, performance measurement, and user experience.
Third-party services integrated into the website may also set or access cookies according to their own policies.
You can control or delete cookies using your browser settings. Disabling certain cookies may affect some website functionality.
10. Google Services
Our website or business may use Google services such as Google Maps, Google Business Profile, Google Analytics, Google Search Console, or other Google products.
When you interact with these services, Google may process information according to Google’s own privacy policies and terms.
11. Third-Party Services
We may use third-party providers for services such as website hosting, communications, maps, analytics, security, payment processing, and website functionality.
These providers may process information when necessary to provide their services.
We do not control the privacy practices of independent third-party websites or platforms.
12. Sharing of Information
We may share information when reasonably necessary with technicians or service partners involved in completing your requested service.
For example, your contact details, vehicle information, and service location may need to be provided to the technician attending your vehicle.
We may also disclose information when required by applicable law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, staff, or services.
We do not sell customer contact details to third parties for their independent marketing purposes.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, warranty administration, accounting, legal requirements, dispute resolution, and legitimate business records.
Retention periods may vary depending on the type of information and the reason it was collected.
14. Data Security
We take reasonable measures to protect information under our control against unauthorized access, misuse, alteration, or loss.
However, no website, electronic communication method, or internet-based storage system can be guaranteed to be completely secure.
15. External Links
MobileBatteryService.lk may contain links to third-party websites or services.
We are not responsible for the content, security, or privacy practices of websites operated by third parties. You should review their applicable privacy policies before providing personal information.
16. Children’s Privacy
Our services are intended for vehicle owners, drivers, and people arranging vehicle-related assistance. We do not knowingly collect personal information from children for marketing purposes.
17. Your Privacy Requests
You may contact us if you have a question about personal information you have provided to us or wish to request an appropriate correction or deletion, subject to information we may need to retain for legal, accounting, warranty, fraud-prevention, or legitimate business purposes.
Phone: 072 649 0111
18. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technologies, or legal requirements change.
The latest version will be published on this page with an updated revision date.
19. Contact Us
For questions regarding this Privacy Policy or how information submitted through MobileBatteryService.lk is handled, contact:
Colombo Jump Start & Battery Service
125 E W Perera Mawatha
Colombo 01000, Sri Lanka
Phone: 072 649 0111
Open 24 hours