Find answers to common questions about mobile car battery replacement, battery testing, battery delivery and jump start services.
Should I request a jump start or a battery replacement?
If the battery is simply discharged, a jump start may get the vehicle running again. If the battery is weak, damaged, old or repeatedly failing, battery testing and replacement may be more appropriate.
If you are unsure, tell us what happens when you try to start the vehicle and we can help determine the most suitable service.
Can you come to my location?
Yes. We provide mobile battery and jump start assistance in supported service areas, subject to technician and battery availability.
Send us your exact location and vehicle details so we can check availability.
What details should I send?
Please send your vehicle make, model, year, exact location and what happens when you try to start the vehicle.
If possible, also send a clear photo of the existing battery and its label. This can help us identify the correct battery before dispatch.
Do you test the battery before replacement?
Where applicable, yes. Battery testing can help determine whether the battery is weak and whether replacement is appropriate.
A starting problem is not always caused by the battery, so testing can sometimes prevent an unnecessary replacement.
Do you provide mobile car battery replacement?
Yes. We provide mobile car battery replacement at the vehicle’s location, subject to the correct battery being available.
We can bring the replacement battery to you and install it without requiring you to take the vehicle to a battery shop.
Can you deliver and install a new car battery?
Yes. When the correct battery is available, we can deliver it to your location and install it in your vehicle.
Send us your vehicle details or a photo of the existing battery so we can identify the appropriate replacement.
What happens during a mobile battery replacement?
The technician will confirm the vehicle and battery specification, inspect the existing battery installation and replace the battery where appropriate.
Depending on the situation, the existing battery may also be tested before replacement.
How do I know if my car battery is weak?
Common signs include slow engine cranking, clicking when trying to start, difficulty starting after the vehicle has been parked, electrical systems behaving unusually or repeatedly needing a jump start.
These symptoms can also have other causes, so battery testing may be useful.
My lights work, but the car won’t start. Can it still be the battery?
Yes. A battery may have enough power to operate lights and accessories but not enough power to crank the engine.
However, starter motor, electrical, immobilizer and other faults can cause similar symptoms.
The dashboard lights come on but the engine doesn’t crank. Do I need a jump start?
Possibly. A weak or discharged battery is one possible cause, but starter, electrical, immobilizer and other problems can also prevent the engine from cranking.
Tell us exactly what happens when you turn the key or press the start button.
Can you jump-start an automatic car?
In many cases, yes. Automatic vehicles can generally be jump-started using appropriate equipment when a discharged 12V battery is causing the starting problem.
The correct procedure depends on the vehicle.
Can you jump-start a hybrid vehicle?
Some hybrid vehicles use a conventional 12V auxiliary battery that can become discharged.
Jump-start procedures vary between vehicles, so please provide the vehicle make, model and year before requesting assistance.
Do you provide jump start service at home?
Yes. We can provide jump start assistance at homes and other accessible locations within our supported service areas, subject to technician availability.
Can you provide a jump start at my office or car park?
Yes, provided the vehicle is safely accessible.
If the vehicle is inside a basement, multi-storey car park or restricted-access property, please tell us before dispatch.
Do you provide roadside jump start assistance?
Yes, where the vehicle is in a safe and accessible location within our supported service area.
If the vehicle is stopped in a dangerous traffic location, personal and road safety should be the first priority.
Will a jump start permanently fix my battery?
No. A jump start provides enough assistance to start a vehicle with a discharged battery. It does not repair a weak or damaged battery.
If the battery repeatedly goes flat, battery testing or further vehicle diagnosis may be required.
If my car starts after a jump start, does that mean the battery is good?
Not necessarily. A weak battery may still start the vehicle after receiving external assistance.
If the battery repeatedly requires a jump start, it should be tested.
Why did my battery go flat again after a jump start?
Possible causes include a weak battery, charging-system problems, electrical drain, lights or accessories being left on, or the vehicle being parked for a long period.
Repeated battery discharge should be investigated.
Can an alternator problem look like a battery problem?
Yes. A charging-system or alternator problem can cause a battery to become discharged.
If a charged or recently replaced battery becomes flat again quickly, further diagnosis may be required.
How long does a car battery normally last?
Battery life depends on the battery, vehicle, driving habits, temperature, charging conditions and how frequently the vehicle is used.
Battery condition and starting performance are more useful than relying only on age.
Should I replace an old battery even if the car still starts?
Not necessarily. Battery age is only one factor.
If you are concerned about an ageing battery, testing can provide more information about its current condition.
Can you identify the correct battery for my vehicle?
Yes. Vehicle details and information from the existing battery can help us identify an appropriate replacement.
Some vehicles have multiple possible battery specifications, so a clear photo of the current battery label can be useful.
What battery information should I photograph?
Take a clear photo showing the battery label and, if possible, the complete battery installation.
The battery brand, model or code, Ah rating, terminal position and other information printed on the label can help identify the correct replacement.
Do you supply different battery brands?
Yes, depending on current stock and availability.
If you prefer a particular battery brand, tell us when requesting a quotation.
Do replacement batteries come with a warranty?
Warranty coverage depends on the battery brand and model supplied.
We will provide the applicable warranty information for the battery you purchase. Keep your bill and any warranty information provided for future warranty claims.
Do I need to give you my old battery?
Some battery prices may be quoted on an old-battery exchange basis.
When an exchange price applies, the existing battery will normally be collected when the replacement battery is installed. Please tell us beforehand if you want to keep your old battery.
How much does mobile battery replacement cost?
The price depends on the battery specification, brand, vehicle, location and service required.
Send us your vehicle details for a current quotation.
How much does a jump start cost?
Jump start pricing depends on factors such as your location, vehicle and service requirements.
Send us your exact location and vehicle details so we can confirm the applicable charge before dispatch.
Can I pay by card?
Yes. We accept Card Payment and Bank Transfer.
Do you issue a bill?
Yes. We can provide a bill for battery purchases and services.
If you need the bill with specific details such as your name or company name, please let us know when confirming the service.
Are you open 24 hours?
Yes. Colombo Jump Start & Battery Service is open 24 hours, although individual service availability is subject to technician and battery availability.
What areas do you cover?
We provide mobile battery and jump start assistance across our supported service areas.
Check our Service Areas page or send us your exact location to confirm current availability.
What if the problem is not the battery?
If the vehicle still does not start despite having sufficient battery power, another mechanical, electrical, starter, charging-system or immobilizer problem may be responsible.
A jump start or battery replacement cannot repair an unrelated vehicle fault.
Can you guarantee that my car will start after a jump start?
No. A jump start can help when insufficient battery power is preventing the vehicle from starting.
If another fault is responsible, the vehicle may still not start and further diagnosis may be required.
What should I do before requesting assistance?
Keep the vehicle in a safe and accessible location where possible.
Send us your exact location, vehicle make and model, and a short description of what happens when you try to start it. A photo of the existing battery is also helpful.
How do I request mobile battery or jump start assistance?
Call or WhatsApp 072 649 0111.
Send your vehicle make and model, exact location and starting problem so we can check the appropriate service and availability.